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4K TV is Right Around the Corner, Are You Ready?

By Pete Pifer
October 07, 2015
A lot is being said today about Ultra High Definition (UHD) and 4K Television becoming the latest and greatest TV-viewing experience. As a video provider, you may be asking yourself, “What does this mean to me?” Or as Hillary says "What difference...
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GIS: Not Your Father's CAD

By David Holdstock
April 06, 2015
GIS, Esri, fiber management, CAD
Guest Blogger: David Holdstock, CEO, Geographic Technologies Group and Gold Partner, Esri & Glenn Laughlin, GIS expert Imagine a world of intelligent possibilities... Imagine knowing where your network is, where your customers are, where the high...
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Just Make it Work: When Your Customers Break the Internet

By Nick Wilcox
March 17, 2015
remote device management, ACS TR-069
We all know the frustration that comes when you cannot get access to the information you need, whether its online banking, the lateset YouTube sensation or weather update. In fact for many years, Internet Service Providers took the view that if...
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President Obama Jumps On Board the Local Broadband Bandwagon

By Brad Hine
January 16, 2015
FTTH, community broadband, Cedar Falls Utilities
For those of us in the telecom software business (like myself) -- fortunate enough to spend our careers evangelizing the economic benefits of high-speed broadband and fiber network services, this week easily felt like a birthday week, didn’t it? You...
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Is Customer Service Dead?

By Mary Beth Henderson
September 17, 2014
customer service, good customer service, telecom customer churn, customer satisfaction
If you are in the telecom business, you most likely have heard the recording of the Comcast CSR berating a customer for choosing to cancel his service. Instead of taking the information necessary to cancel, the CSR tries to interrogate the customer...
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Sitting Ringside...the Gigabit battle for Muni rights!

By Brad Hine
August 15, 2014
Broadband, community broadband, Gigabit
It's been almost 6 months since we blogged about about the FCC and Chairman Wheeler's statements regarding Open Internet Rules, (click here to see our previous post), as well as some already successful Muni Broadband projects. I've spent a ton of...
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Home from TM Forum LIVE, and Ready for FTTH Americas 2014!

By Brad Hine
June 12, 2014
trade shows, TM Forum, FTTH Council, Gigabit
Nice, France was nice for TM Forum LIVE... I hit the road bigtime at TM Forum in sunny Nice, France last week. TM Forum LIVE made it clear that data is still king and the topics of virtualization, visualization and orchestration ruled the expo...
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The MTV Generation Is Going Gigabit Crazy!

By Brad Hine
April 28, 2014
greenfield, greenfield fiber, MTV, Gigabit, gigabit network
In a previous blog I spoke of the importance of getting people connected to higher bandwidth networks to create both personal and economic opportunities for communities across the country.It’s thrilling to scan the internet telecom news and...
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Let's Get Connected, Folks! 3 Great Stories

By Brad Hine
March 24, 2014
FCC statement, muni broadband, community broadband, municipality fiber network
Lots of exciting things are going on in the US Telecom/Muni market regarding getting more people connected!At ETI Software we are huge fans of cutting edge telecom technology and creating efficient solutions for broadband junkies.Any voice, video...
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Where is My Network? The 3 Must-Haves Of Every Fiber Management Tool

By Brad Hine
January 17, 2014
FMS, fiber management systems, fiber management software, fiber management tools
You ever stop to think of all the data that exists within a service provider’s (SP’s) entire operation and business system environment?The amount of info about the geographic footprint, services, subscribers, employees, work force, overhead,...
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